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If you are not sure about the item you wish to post, please call Customer Services on 03457 740 740. The comprehensive A-Z list below gives you detailed information about the things you cannot post with us, or where restrictions are in place and covers all our UK mail and International mail services. Please note consequential loss cover is not available when posting any restricted items. If you send prohibited goods or restricted goods (and you do not comply with the relevant terms and conditions), we may deal with your items as we see fit, including but not limited to, disposing of the parcels concerned (in whole or in part). In addition, a number of countries and international organisations, including the United Kingdom and the European Union, impose certain restrictions, also known as sanctions, on what you can send to certain individuals, organisations or countries. If you're posting items overseas other postal administrations may have different prohibitions, see our Country Guides. If you're sending your item at the Post Office®, you may be asked at the counter what the contents of your parcel are to make sure the items are safe to post.įor a brief overview download our prohibitions and restrictions leaflet. These conditions must be met when posting both within the UK and Internationally.

Items can be restricted due to packaging, volume, quantity, labelling or the product that can be used. Restricted items may be sent in the post, but restrictions will apply. Prohibited items must never be sent in the post. You are responsible for checking whether or not an item is prohibited or restricted.

Many everyday items, such as aerosols, nail varnish and perfumes are considered dangerous goods under transport legislation. We want to ensure the mail is safe for everyone. To comply with national and international regulations governing the carriage of mail, and ensure that mail in transport does not present a danger to the general public, we restrict or prohibit certain items from our network. If you're a business customer, please visit /prohibitedgoods/business for information on what you can and cannot send in the mail.

A guide to what our personal customers can and cannot send in the mail

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